Accessibility for Ontarians with Disabilities
Making Ontario accessible for people with disabilities in Ontario is the law. The Accessibility Act for Ontarians with Disabilities (AODA) was passed in 2005 and it is the first law of its kind in Canada.
Businesses and organizations who provide goods and services to people in Ontario will have to meet certain accessibility standards in five important areas which include:
- Customer Service Training
- Transportation
- Information and Communication
- Built Environment
- Employment
The Accessibility Standards for Customer Service Regulations came into effect on January 1 2008. Ontario businesses that provide goods and services, and have more than one employee in Ontario, must be in compliance with all facets of the regulations by 2012. Public sector organizations must comply by 2010.
Many of our members are wondering where to start in their own customer service training. The City of London and the University of Western Ontario will have their staff fully trained by January 1 2010. They have generously agreed to allow us to post some of their training documents for our members.
Please note: these documents in themselves do not constitute compliance under AODA - businesses must conduct their own employee training and follow the guidelines set out by the Ministry of Community and Social Services.
For more information regarding the AODA please log on to www.mcss.gov.on.ca.
Also see:
Find out if your business is Accessiblity Ready
To view samples of Customer Service Training documents see attached:
Attachments
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