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Contact Strategies (A Divison of Morden Enterprises)
- Customer Service/Reservations/T
- HR//Dvelopment Training/Leadership/
66 Greenbrier CrescentLondon, ON N6J 3X9(519) 471-9797(519) 471-9645 (fax)Hours:8:30 a.m. - 5:30 p.m. (EST)-
About
Contact Strategies Inc., an independent consultancy, who are general business & contact centre experts with global consulting experience, having worked with more than 300 service centres at varying stages of development. The partners have over 50 years of senior management & contact centre experience & are subject matter experts with strategic, functional & technical knowledge & project management expertise. We have partnered with financial institutions, government agencies, municipalities, wholesalers, retailers, insurance & utility companies to develop sound business plans & deliver operational & service excellence. We understand that to be ''the best of the best'', operations must continually refine, develop & adopt new processes, & develop their people to increase effectiveness & deliver exceptional quality, at an affordable cost. We quickly & intuitively learn your business & can make specific recommendations to implement best practices, improve service strategies & customize training programs that meet the needs of the organization, the customer & the employee.
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Highlights
- Contact Centre
- Operation Assessmwnr/Audit
- Training Development/Delivery
- Customer Experience/Quality Assurance
- Contact Centre IT Platforms
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Whom to Contact
- Ms. Deborah MordenManaging Partner66 Greenbrier CrescentLondon, ON N6J 3X9Phone: (519) 471-9797
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Directions
Offices in London, Ontario and Brampton, Ontario