• Contact Strategies (A Divison of Morden Enterprises)

    • Customer Service/Reservations/T
    • HR//Dvelopment Training/Leadership/
    66 Greenbrier Crescent
    London, ON N6J 3X9
    (519) 471-9797
    (519) 471-9645 (fax)
    Hours:
    8:30 a.m. - 5:30 p.m. (EST)

    About Us

    Contact Strategies Inc., an independent consultancy, who are general business & contact centre experts with global consulting experience, having worked with more than 300 service centres at varying read more
    • About

      Contact Strategies Inc., an independent consultancy, who are general business & contact centre experts with global consulting experience, having worked with more than 300 service centres at varying stages of development. The partners have over 50 years of senior management & contact centre experience & are subject matter experts with strategic, functional & technical knowledge & project management expertise. We have partnered with financial institutions, government agencies, municipalities, wholesalers, retailers, insurance & utility companies to develop sound business plans & deliver operational & service excellence. We understand that to be ''the best of the best'', operations must continually refine, develop & adopt new processes, & develop their people to increase effectiveness & deliver exceptional quality, at an affordable cost. We quickly & intuitively learn your business & can make specific recommendations to implement best practices, improve service strategies & customize training programs that meet the needs of the organization, the customer & the employee.

    • Highlights

      • Contact Centre
      • Operation Assessmwnr/Audit
      • Training Development/Delivery
      • Customer Experience/Quality Assurance
      • Contact Centre IT Platforms
    • Whom to Contact

      • Ms. Deborah Morden
        Managing Partner
        66 Greenbrier Crescent
        London, ON N6J 3X9
        Phone: (519) 471-9797
    • Directions

      Offices in London, Ontario and Brampton, Ontario