Contact Strategies Inc., an independent consultancy, who are general business & contact centre experts with global consulting experience, having worked with more than 300 service centres at varying stages of development. The partners have over 50 years of senior management & contact centre experience & are subject matter experts with strategic, functional & technical knowledge & project management expertise. We have partnered with financial institutions, government agencies, municipalities, wholesalers, retailers, insurance & utility companies to develop sound business plans & deliver operational & service excellence. We understand that to be ''the best of the best'', operations must continually refine, develop & adopt new processes, & develop their people to increase effectiveness & deliver exceptional quality, at an affordable cost. We quickly & intuitively learn your business & can make specific recommendations to implement best practices, improve service strategies & customize training programs that meet the needs of the organization, the customer & the employee.
Offices in London, Ontario and Brampton, Ontario
